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Sales Associate


Qualification Pack
RAS / Q0104

Duration of Training
45 days

Certification
Certification form NSDC

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Rs7500

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Classroom Training

100 days unlimited access to our resource center

20 % discount on enrolling now!
study material included
( *15.00 % Service tax extra)
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Summary
  • Sales Associate
Individuals in this position interact with customers by giving specialized service and product demonstrations to maximize business in a retail environment whilst striving for continuous improvements in levels of services rendered. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, stoppable, and safe.
Syllabus
  1. .
    1. Process applications from customers for credit facilities
  2. .
    1. Help keep the retail environment secure
  3. .
    1. Deal with accidents and emergencies
    2. Help to reduce risks to health and safety
  4. .
  5. .
    1. Help customers choose products
    2. Check the customer's preferences and buying decisions when making sales
  6. .
    1. Give customers information and advice on specialist products
    2. Demonstrate specialist products to customers
  7. .
    1. Identify opportunities to increase sales of particular products
    2. Promote particular products
  8. .
    1. Provide a personalized service
    2. Provide an after sales service
  9. .
    1. Establish effective rapport with customers
    2. Respond appropriately to customers
    3. Communicate information to customers
  10. .
    1. Spot customer service problems
    2. Pick the best solution to resolve customer service problems
    3. Take action to resolve customer service problems
  11. .
    1. Plan and organize the delivery of reliable customer service
    2. Review and maintain customer service delivery
    3. Use recording systems to maintain reliable customer service
  12. .
    1. Improve communication with your customers
    2. Balance the needs of your customer and your organization
    3. Exceed customer expectations to develop the relationship
  13. .
    1. Solve immediate customer service problems
    2. Identify repeated customer service problems and options for solving them
    3. Take action to avoid the repetition of customer service problems
  14. .
    1. Plan improvements in customer service based on customer feedback
    2. Implement changes in customer service
    3. Review changes that promote continuous improvement in customer service
  15. .
    1. Interaction with team members
    2. Cooperation with other teams
    3. Supporting and guiding team activities
  16. .
    1. Support effective team working
    2. Help plan and organize own learning
    3. Help others learn
Resource Center
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Eligibiltiy

Minimum 10th class to graduate

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What documents are required while enrolling for a course?

At the time of enrollment, you will be required to provide your Aadhaar Card and bank account details. If you don’t have Aadhaar card

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What is your policy for those students who want to reappear to your course?

Students have to pay only processing fee and exam fee.Trainee can undergo the assessment any number of times ,but they are required to pay the assessment fee again.

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Do I have to go through course material before I come to Class?

No. You don't have to prepare anything before you come to the Class. But never the less if you prepare your self it would certainly help you in better understanding the subject.

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Am I allowed to select a course according to my needs?

Yes. We would like to hear what courses would be of your interest. We can offer you a customized training package with your specific requirements. You may email us your feedback.

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When I have to attend my exam?

You should appear for your exam within 45 days after completion of course.

Facilities
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Do you provide Internet Connectivity ?

Yes. We provide free Internet facility during business hours.

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What hardware do you provide to students during a Training?

There is a 1:1 ratio of students to computers. Our classrooms have Pentium D to C 2.6 GHz Processor with 1GB RAM, 500GB hard drives, 15 Inches low radiation TFT/LCD color monitor. In fact our students never have to share machines. We have a rack of Cisco routers and switches supporting all the advanced routing, switching, security and voice features.

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What is a typical training day during week ends?

Training begins at 10:00 am and is scheduled through 6:00 pm. Periodic breaks during the day are given as per convenience which helps to keep students alert and give them a opportunity to revitalize.

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What happens if I have to leave the course?

If you have to leave a training for any reason, you may schedule to retake or finish any portion of the course during one of our future scheduled sessions at no charge.

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Do you provide training outside of your location?

Yes. We offer outside training to clients who have a need to train more than 10 people in one session. For more details contact us.

Certification Benefits
The objective of this Scheme is to encourage skill development for youth by providing monetary rewards for successful completion of approved training programs.
  • arrow Receive certificate from the training partner upon successful completion of assessment
  • arrow NSDC to disburse monetary reward to passed and certified trainees subject to valid Aadhaar authentication
  • arrow Trainee can undergo the assessment any number of times ,but they are required to pay the assessment fee again

Monetary Reward

  • arrow Student will receive a monetary reward for being certified.
  • arrow The reward will be disbursed directly to your bank account.
  • arrow A Trainee is eligible to receive the monetary reward only if
  • 1. He/she has valid bank account and has been certified
  • 2. He/she has not availed of the monetary award before
  • arrow Monetary reward varied sector wise and as per the job role level
Benefits at GATS
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Why should I select GATS as my training provider?

Our students are very selective – they look for value as well as price. GATS offer the best of both. We have made a commitment to each student on each of our course description pages. The commitment states: "Our primary goal is not only your certification but your success in understanding the fundamentals of the subject matter." Our dedication to this goal and the intense training we provide assures our students will fully grasp the core subject, not just pass the exams. For this reason we really do offer the best value to each of our students.

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Why should a prospective student choose GATS over other providers?

Our staff is committed to customer service and provide excellent technical training. A majority of our students have told us that our training style and philosophy is par to its excellence. We do what it takes to ensure a positive training experience. We know that we exist because of our students. GATS defines customer service.

Miscellaneous
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How many students has your staff trained?

Our staff has helped to certify more than 2850 professionals.

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What is the dress code while attending courses at GATS?

You should dress in formals.(Full trouser and shirt)

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Do you allow a companion with student?

No

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Do I require Visa to come to India?

YES. If you are not an Indian Citizen, you must get VISA.

Accommodation
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Does your price include hotel?

No, our price do not include hotel accommodations. But we assist in getting accomodation in nearby hotel on student's request, the cost shall be born by the student.


Email : contact@gatsindia.net
Phone : + 91-20-25560971 / 25560479
Mobile : + 9595-234-432
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